All salon professionals know that you should never stop learning. Fresh ideas and experiences enable you to grow and prosper, individually, and as a team.
Training is an integral part of the success of any salon. It can provide you with valuable extra knowledge, and inspire your staff to look at how they can improve their performance within your salon. Investing in staff training can boost morale, and create team loyalty. Our clients find that our courses more than pay for themselves due to the increase in revenue that is created by your staff’s improved performance. Certain areas of your salon may be performing better than others, but with the right support we aim to help you realise your true potential. |
 Our clients find that our courses more than pay for themselves due to the increase in revenue that is created by your staff’s improved performance.
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All of our courses are designed to have the maximum effect to your business. We have specifically designed our training courses as long term solutions to the many challenges faced by salons today. Our education team are greatly experienced in tackling problem areas within your salon. Whether it be poor retailing, low average bill figures, or problems retaining clients, we can tailor our courses to suit your salon’s goals and objectives.
We can run our courses in-salon to minimise on travel, and time spent away from your business. Alternatively we can also provide a venue at no extra costs for the training to enable your staff to escape their every-day environment. |
Our experienced salon education team are able to tailor our courses to suit your salon's goals and
objectives.
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Retailing is an area all too often overlooked within a salon. It should make up a large percentage of a salon’s income, but usually doesn’t. This is often due to a reluctance by staff to ‘sell’ products and upgrades. Our course aims to develop an education culture within your salon and ensure all staff are using their consultation time to retail effectively. This will in turn lead to a dramatic increase in your salon’s retail profits.
Who is this for?
This course is designed for stylists & therapists of all levels.
Subjects covered include:
- Gaining retail confidence
- Development of client consultations
- Role play & real-life salon examples
- Product recommendation techniques
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By teaching your staff to educate their clients, we can eliminate their fear of ‘sales’. Learning to educate your client will dramatically increase your retailing and client
retention.
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The reception is the hub of any good salon. Well run, it is key to your salon’s success, with the ability to boost profits. Without a good reception, keeping your clients, and your staff happy becomes a
huge challenge.
Who is this for?
All staff who are involved with your salon’s reception.
Subjects covered include:
- Customer service
- Understanding client’s behaviour
- Telephone skills
- Column maximisation
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A well run reception allows your salon to operate smoothly and efficiently, and is key to the success of your
business.
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Customer service is an area often overlooked as salon’s assume they are delivering a great service. The experience a client receives in your salon will determine if you will retain that client, so every part of their experience has to be of the highest quality. Through our course we will show you how to recognise, understand, and surpass all of your
client’s needs.
Who is this for?
This course is suitable for salon staff of all levels.
Subjects covered include
- Core customer service skills
- Handling difficult clients
- Understanding your clients
- Going the extra mile
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Client retention is reflective of the experience received in your salon, and that experience is largely influenced by the level of customer service you
deliver.
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Running a successful salon requires a multitude of different skills. We aim to instil the confidence in you to deal with the varied challenges you face from day to day, whilst also finding time to plan for the future. Our course will help you get the most from your team, motivate them, and get the salon working towards the same goals.
Who is this for?
Managers of all levels – new, experienced or staff looking to take that next step.
Subjects covered include
- The make up of a good manager
- Motivating your team
- Goal setting and long term planning
- Management styles
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A successful salon manager is able to juggle their day-to-day tasks, whilst always staying focused on their long term goals.
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